Claims

The Claims Procedure

The claims function in insurance is very critical, everybody buys insurance so that they can be compensated in the event of loss that is cover in the policy. We therefore felt it is necessary that all parties concerned understand their roles and responsibilities, and as well as the consequences of their actions when it comes to claims settlement.

The Importance of Early Notification (General)

To enable Lidwala to investigate claims and minimize exposure under the policy
To appointment of loss adjusters timeously
To avoid loss of detailed evidence
To institute possible recoveries timeously
To avoid unnecessary liabilities that may occur if the loss is not attended to timeously.

In case of an accident (Motor)

Stop immediately and switch off the engine.
Switch hazard indicators on.
Place warning signs 45 m before the accident.
Call Police and ambulance services
Call our contracted towing company.
Render assistance to the injured.
Do not move the vehicle unless it is in an unsafe position.
Do not leave the scene unless injured.
Do not accept liability or make offers to pay for injuries or damage
Do not make a written statement to anyone except the police.
Prepare and avail yourself for an accident investigation.

Motor Claims Procedure

In the event of a loss or accident:

Notify your insurance intermediary or the Insurance Company immediately
Obtain at least three repair or replacement estimates from the Approved List of Repairers and submit these within 30 days of the loss date to the Company through your intermediary (where there is one) together with the following documents:

- - Fully completed claim form
  - Police Report / Accident Report / Technical Report (where applicable)
  - Driver’s license copies (Motor Claims)

Lodge a Motor Claim

Motor Claim Form

Step 1 of 8

CLAIMER DETAILS

Name(Required)

First Last

Physical Address(Required)

Postal Address(Required)

Email Address(Required)

Telephone Number

Cell Number(Required)

CIRCUMSTANCES OF ACCIDENT/LOSS/DAMAGE

Date(Required)

Time(Required)

Place(Required)

What was your speed?(Required)

in KM/h

Weather Condition(Required)

Describe Weather Conditions(Required)

Visibility(Required)

Road Surface(Required)

Description of accident/theft(Required)

Upload sketch of accident(Required)

Scan or take a picture of sketch to upload here

Drop files here or

Accepted file types: jpg, png, pdf, Max. file size: 64 MB.

Full extent of damage(Required)

Damaged vehicle location(Required)

Was the vehicle towed from the scene?(Required)

Yes

Provide details of towing company(Required)

Have you given instructions for repairs to be done?(Required)

Yes

Estimated cost of repairs(Required)

Enter number only

If tyres were damaged or stolen, state make and mileage done

INJURIES TO OCCUPANTS OF THE VEHICLE

Were the passengers being carried in/on your vehicle for hire or reward?(Required)

Yes

Was any injury sustained by the driver or passenger in your vehicle?(Required)

Yes

Give details of names of the injured persons, details of injuries and hospital coveyed to if applicable.(Required)

Are any of the passengers in the vehicle your employee?(Required)

Yes

DETAILS OF THIRD PARTIES

Full Name(Required)

First Last

Contact Number(Required)

Vehicle Registration Number(Required)

Has notice of any claim been given to you?(Required)

Yes

WITNESSES

Details of Passengers

Fill in the name and address of the passengers. (Click + to add more people). Leave blank if not applicable.

Name

Address

Give details of fault made by witness or drivers if any(Required)

Name of Police Station case reported to. Include IR Number.(Required)

Was driver tested for alcohol or drugs?(Required)

Yes

Describe alcohol/drug test outcome(Required)

SUPPORTING DOCUMENTS

Copy of driver's license(Required)

Drop files here or

Accepted file types: jpg, png, pdf, Max. file size: 64 MB.

Police Report(Required)

Drop files here or

Accepted file types: jpg, png, pdf, Max. file size: 64 MB.

Details of 3rd Party, if any

Drop files here or

Accepted file types: jpg, png, pdf, Max. file size: 64 MB.

At least 3 repair quotations from reputable garages(Required)

Drop files here or

Accepted file types: jpg, png, pdf, doc, docx, Max. file size: 64 MB.

DECLARATION

Declaration

I agree to the below declaration

I/we declare to the best of my/our knowledge and believe the information given is true and undertake to render the company any assistance in dealing with this matter until it is resolved.

Date

Name

This field is for validation purposes and should be left unchanged.

Claims

The Claims Procedure

The Importance of Early Notification (General)

In case of an accident (Motor)

Motor Claims Procedure

Lodge a Motor Claim

Motor Claim Form

CLAIMER DETAILS

VEHICLE & DRIVER DETAILS

CIRCUMSTANCES OF ACCIDENT/LOSS/DAMAGE

INJURIES TO OCCUPANTS OF THE VEHICLE

DETAILS OF THIRD PARTIES

WITNESSES

SUPPORTING DOCUMENTS

DECLARATION